FAQ

FREQUENTLY ASKED QUESTIONS



PRODUCTS AND INGREDIENTS

 

What is Freshwater Green Mud?

 

Why does Marence products include Freshwater Green Mud extracts?
Freshwater green mud and an extract of Freshwater Green Mud are the main ingredients in all of Marence’s products. Freshwater Green Mud contains natural biologically active ingredients including; amino acids, vitamins, humic acids, fulvic acids, lipids and enzymes.



What is the difference between the 3 Freshwater Green Mud extracts found in Marence’s products?

There are 3 different extracts that have been developed from Freshwater Green Mud. During the product development process the most suitable extracts are selected to ensure the desired effect of the product.

  • N. 1 PROTOCOL: Freshwater Green Mud water-based extract contains 7 amino acids, three different vitamins B, and humic acids;
  • N. 2 PROTOCOL: Freshwater Green Mud oil-based extract contains a biologically active complex of chlorophyll, caretenoids and phytosterols; and
  • N. 3 PROTOCOL; Freshwater Green Mud 30% ethanol extract contains 13 amino acids, four vitamins B and rutin.

 

How should I use Marence’s face care products? 
  • Daily care; Cleanse your face with Marence’s foam cleanser, then refresh with micellar water, apply an eye lifting cream and then apply Marence’s face cream suitable for your skin type every morning and evening. 
  • Use a facial scrub and apply a green mud mask between 1 – 3 times weekly, depending on your skin type.



How often should I use Marence’s facial scrub used?

1-3 time a week, depending on your skin type. 
  

Are Marence products organic / ECO?

Marence products do not have an ECO certificate yet but contain 97% natural ingredients, are not tested on animals and do not cause allergies.

 

Are Marence facial cleansers suitable for young / teenage skin?

Yes, most Marence products can be used by teenagers. If you are uncertain about a specific product, ask us when placing your order.

  

What does “I'm Green” on the packaging mean?

Marence products feature the “I’m Green” logo on all 75ml and 200ml packaging to indicate that the packing is made from recyced material - sugarcane. 
 

Should I use a face cream over the Anti-Age elixir?

Marence’s Anti-Age elixir can be used on its own.

 

Is it possible to order gifts?

Yes, you can order any Marence product as a gift. 

 

Do hair products contain SLS?

None of Marence’s hair products contain SLS, parabens or sulphates. 

 

Is it possible to get advice or recommendation on a suitable face cream or other Marence products?

Yes! Please call or write to use by e-mail and we would be delighted to help you choose the most suitable products for you. 

 


PAYMENTS

 

What payment methods for the purchase are accepted?

We accept payments by PayPal or by bank transfers.



Can I change the delivery address after placing an order?

Yes, please contact us at orders@marence.com. Please include the order number and preferred delivery address.



What if my payment is not accepted?

Please get in touch with your bank. Your order will not be processed or shipped until payment has been received.



Can I cancel my order?

Yes, please contact us at orders@marence.com. Please include the order number.

 

 

DELIVERY & RETURNS

 

What delivery methods are available in Latvia?

We deliver with Omniva. You can select a courier or parcel pick-up machine.

 

How long does shipping take?

Delivery is usually within 1-2 business days in Latvia


Is it possible to ship Marence products outside Latvia?

Yes, we offer shipping to Europe, USA, Canada and Australia. For other countries please contact us at orders@marence.com

 

Do you offer free delivery?

Delivery is free in Latvia to Omniva parcel machine for purchases over 12.00 EUR. In Lithuania and Estonia - 49.95 EUR. In European Union free delivery for order over 95.95 EUR


My order has not yet arrive, what should I do?

Please contact us at orders@marence.com and include your order number.

 

How can I recall an order and get a refund?

More information here.

 

PROMOTIONS AND SPECIAL OFFERS 


Where should I write promotional code?

The promotional/discount code must be entered when placing an order in the “Enter coupon code” section.

Where can I find information about Marence’s special offers?

Follow the news on our social networks; Facebook and Instagram.