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Terms of Use

MARENCE has developed the Terms to inform you, the Customer who uses or wants to use our Services and purchase the Products offered by us, about the terms of use of our Services.

The Terms describe the conditions under which we maintain and ensure the operation of the Website, the terms of the distance contract and delivery, the terms of purchase and return of the Products offered by us, as well as other information related to the Services provided by MARENCE and the Products offered.

If you wish to contact us, you can find our contact information in Clause 11 of the Terms.

1. TERMS USED IN THE TERMS

  1. Customer (s), You – a person who uses MARENCE Services
  2. Competent authority – a state or municipal authority where the Client can turn to for the protection of his rights
  3. Agreement – a distance agreement concluded between MARENCE and the Customer for the purchase of Products and/or Gift cards
  4. MARENCE, we – SIA MARENCE, registration number 42103080197, legal address Dārznieku iela 42, Ķekava, Latvia, LV-2123
  5. Homepage – website www.www.marence.com
  6. Terms – these terms of the Services provided by MARENCE
  7. Service(s) – any activity performed by MARENCE as part of our business, including to offer Products and/or Gift cards to the Customer, ensure the fulfillment of the Agreement, as well as create and maintain a Profile
  8. Personal data – the Customer’s personal data and other information necessary for the provision of Services and for other purposes in accordance with the Privacy Policy , and which the Customer has directly or indirectly provided to us
  9. Supplier – a cooperation partner of MARENCE, which ensures the delivery of the Products ordered by you
  10. Privacy Policy – the Privacy Policy developed by MARENCE , which defines the rules for processing Personal Data
  11. Product(s) – face and body care products and bioactive products produced by MARENCE and offered on the Website
  12. Profile – The Client’s profile is created on the website
  13. Third party – any natural or legal person involved in providing the Service to the Customer (for example, postal service providers)

2. MARENCE PRODUCTS

We offer face and body care products and bioactive products, which you can buy on the website in the Shop section . You can view and order the assortment, quantity, weight and size of the products in the section of the respective Product’s Website.

The images of the Products posted on the Website are illustrative, and the color nuances of the Product packaging received may differ from the one shown on the Website.

The information and content posted and available on the website, including, but not limited to, Products and their names, trademarks, logos, graphic signs, images, videos and sound recordings, are the property of MARENCE or our cooperation partners and are protected in accordance with the law, which governs the use of intellectual property, copyright and trademarks. The use of the MARENCE trademark is not permitted without the written permission of MARENCE.

3. REGISTRATION ON THE HOME PAGE

Creating a Customer Profile is not mandatory to be able to purchase MARENCE Products, however it can make your shopping more convenient and pleasant.

In order to more conveniently purchase the Products and Gift Cards offered by MARENCE on the Website, you can register on the Website, create your Profile and save the Product delivery address and payment information. The Profile will be used as a communication channel between you and MARENCE in order to conclude a distance contract for the purchase of Products in accordance with the Terms and applicable regulatory enactments.

Creating a Profile requires an email address, and you will need to create a login password that will protect the Profile from unauthorized access. MARENCE reserves the right to block the Profile or deny access to it at any time if it suspects violations of these Terms or unauthorized access to the Profile. If you suspect that your Profile password has become available to Third Parties, you can change the Profile password or ask us to block access to the Profile and issue a new password. In order to be able to exercise this right, MARENCE may require you to provide information confirming your identity and the status of the owner of the specific Profile.

You can register on the website and create your profile here .

4. PURCHASE OF PRODUCTS

The purchase of products and the conclusion of the Agreement are carried out on the website of the MARENCE online store. The purchase of products with the aim of reselling them or pursuing any other business interests is not allowed.

As part of the ordering process, MARENCE provides you with the opportunity to review and change the Products and/or their quantity and the amount of the Gift Card that you wish to purchase. Before you place an order, check the quantity, weight and dimensions of each Product you choose, in order to place an order that meets your wishes.

You can pay for the Products and/or the Gift Card in the following ways:

  • with a payment card;
  • using PayPal ;
  • by transfer.

The moment you confirm the order by clicking on “[Confirm purchase / Confirm order]”, you commit to purchase and pay for the Products you have chosen to purchase and the delivery of the Products.

If the payment is made with a payment card or using PayPal , you will receive a confirmation from MARENCE that your order has been received and is being processed, as well as an invoice. If the payment is made by bank transfer, you will receive confirmation from MARENCE that your order has been received. After making the transfer, you will receive a confirmation from MARENCE that the purchase has been made and is being processed, and you will also receive an invoice confirmation after making the payment.

5. PRICE POLICY

All Product prices are in Euro (EUR) currency and are inclusive of VAT and/or other applicable taxes and fees. In addition to the price of the Product indicated on the Website, a charge for the delivery of the Product may be applied.

The delivery fee is calculated taking into account the delivery address of the Product you specified. The delivery fee is calculated and indicated before you confirm the order and make payment for the specific order. If the delivery fee cannot be accurately calculated before placing the order, we will inform you about it.

Payment for products and delivery fees can be made on the Website with a payment card ( MasterCard, Visa, Maestro, Visa Electron ), via PayPal or by transfer to the MARENCE account number specified in the confirmation e-mail that MARENCE sent to your e-mail address after processing the order. postal address. The confirmation letter is prepared in electronic form and is valid without a signature.

6. PROCESSING OF YOUR PERSONAL DATA

In order for us to provide our Services, including maintaining the Profile, and to conclude and execute the Agreement, we process your Personal Data. Information on the processing of Personal Data of Customers by MARENCE is available in the Privacy Policy .

7. REFUSAL RIGHTS

You have the right within 14 days, without mentioning the reason, to refuse the received Products. The right of withdrawal will expire after 14 days from the day we have delivered the Product to the delivery address specified in the order (if the Products are delivered separately, then the period starts from the day the last Product has been delivered).

You can exercise the right of withdrawal by sending us a notification with your decision to use the right of withdrawal in the form of a letter or e-mail (Marence’s contact information is provided in Clause 9 of the Terms). In order for the deadline for the right of withdrawal to be respected, it is sufficient if you send your notification about the exercise of the right of withdrawal before the expiry of the right of withdrawal.

Please note that you will not be able to use the said right of withdrawal if you have opened the packaging of the Product, which cannot be returned due to health and hygiene reasons.

If you refuse the Products you have received, we will credit back any payments received from you in respect of the Products you have returned. The transfer will be made to the bank account from which the payment for the Products was made without undue delay and in any case no later than 14 days from the day we were informed of your decision to exercise the right of withdrawal.

You are obliged to send the Products to the MARENCE address specified in Clause 9 of the Terms without undue delay and in any case no later than 14 days from the day on which you notified us of your decision to reject the Products. Please note that you will be responsible for the direct costs associated with returning the goods.

MARENCE reserves the right to withhold refunds until we have received the Products back.

Refunds will be made using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any additional fees in connection with such refund.

8. MARENCE RIGHTS, LIABILITY AND OTHER MATTERS

MARENCE reserves the right to stop providing the Services to the Client at any time if there are reasonable suspicions or evidence that the Client has violated or is violating the Terms.

MARENCE is not responsible for non-performance of the Agreement or failure to provide the Service due to circumstances and obstacles beyond our reasonable control and force majeure.

Any disputes, disagreements or misunderstandings related to the Agreement and/or the Services are resolved by MARENCE and the Client through mutual negotiation. If the said disagreements cannot be resolved through negotiation, you can apply to a court of competent jurisdiction or to a Competent Authority.

We have the right to make changes to the Terms at any time by publishing them on the Website. Any version of the Terms published on the Website supersedes all previous versions of the Terms and becomes effective immediately upon publication on the Website.

9. CONTACT INFORMATION

You can contact us using one of the following methods:

address: Dārznieku iela 42, Ķekava nov., Ķekava parish, Ķekava, Latvia, LV-2123;

email address: marence@marence.com .

Current version of the rules: 08.11.2021